Rapidly stabilise your operations, build an engaged team and develop a strategy that embraces customer support as the most important way to build long term relationships and create value.
The-Organization provides a toolkit, facilitated development process and years of hands-on expertise to take support operations to the next level.
Put out the fires. Quickly address the key issues that cause support teams to struggle in times of rapid change. Get a picture of what is going on, address the most important problems and take control of your support needs.
Create the platform. Remove the stress from your support operations by putting in place the underlying structure and practices that matter. Identify and address the underlying causes of problems your team faces. Build engagement and improve the resilience of your team.
Build lasting relationships. Your support is only as good as your people. Empower your team to give your customers support that will turn them into evangelists. Create a support department that leads change; connecting with customers, finding solutions and working to improve your products and services.
Find out what is going on. Using our Dynamic Support Navigator toolkit we get a snapshot of what is happening in the team. We establish what needs most urgent attention.
Develop the collaborative capacity of the team. Based on the output of ‘measure’ we use facilitated retrospectives to enable team members to explore and articulate their experience. This helps to create a shared understanding which allows for creative problem solving.
Cultivate agility. A practical phase informed by the previous two stages. We help teams implement new processes and better use of technical tools. There is a focus on individual, personal development to include feedback skills and foundation work to improve productivity, resilience and the ability to work autonomously.
The Dynamic Support navigator quickly identifies strengths and weaknesses in your team.
In a dynamic environment your support team is the primary source of feedback on products and services. An engaged and empowered support team is one of the most effective ways to deliver real value to your customers and gain insight into how well your services are working.
When everything is changing, it’s vital to maintain situational awareness. Identify what is preventing your team from delivering the best possible support and engage them in exploring the possible remedies.
The Dynamic Support Navigator is a unique process that enables a team to know where to focus next. A holistic diagnostics tool, combined with a facilitated , participative investigation process and a library of possible interventions, the Navigator allows us to understand what impacts performance, and take the next most important step.
The dynamic support process combines deep customer support expertise, agile practices and psychology to deal with immediate problems while building long term resilience and effectiveness.
Pricing from £3500/month.
The-Organization develops teams capable of thriving in environments of continuous change. Using new working practices, cutting-edge technologies and a smart approach to data we make it possible to take on the future.